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All I need to know

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At Damex, we place our clients at the core of our operations and always aim to provide exceptional service. However, we understand that there might be instances where our service falls short of your expectations. If such is the case, we sincerely apologise and commit to resolving the matter swiftly.
To lodge a complaint, you can either complete our online complaint form or email us directly. The appropriate email address can be found on our website.

When submitting a complaint via email, please provide the following details:
  • Your full name
  • The phone number and email address associated with your Damex account
  • A detailed description of the problem
  • The date the issue first occurred
  • Your desired resolution for the issue
What follows after you submit a complaint?

We will acknowledge receipt of your complaint promptly and initiate an investigation into the matter. The time it takes to resolve a complaint can vary based on the nature of the issue and the product or service involved.
Upon receipt of your complaint, we’ll provide you with written acknowledgement that includes a projected timeline for response. More information regarding complaint resolution timelines can be found in our Complaints Policy.
We appreciate your patience and understanding throughout this process. Rest assured, we’re committed to resolving any issues to ensure your satisfaction.

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