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User experience

My Google Authenticator codes don’t work
It may be because the time isn’t correctly synced on your Google Authenticator app.To set the correc...
How to change the email?
Updating your email with us is easy. Please provide us with; -The current email you have registered with us, -The new email you'd l...
Why is Damex blocking accounts?
Your account may be restricted by our security system if:We have reason to believe that your account details may have been compromi...
How to close my account?
To close your account, please submit a formal request through our FORM.In order to proceed with the account closure, we will requir...
My account has been stolen/hacked
If you think that your account has been stolen or you lose access to it, you have two options: - Change your access email. - Close ...
How can I change my address?
Updating your address with us is easy. Please provide us with a new valid proof of address (PoA) document dated within three months...
Our reward system.
Our reward program is relatively straightforward: membership There are 3 memberships; Standard, Premium and VIP. After onboarding a...
The app isn't counting my steps. (Apple OS Only)
If you can't see your steps updating in Damex app, there are a few things that you could check on your own device: It’s most li...
The app isn't counting my steps. (just for Android users)
If you can't see your steps updating in Damex app, there are a few things that you could check on your own device. Can you see your...